Online Terms & Conditions

Before accessing our site, you need to carefully read the following information:

About Suncorp Life Insurance & Income Protection webpages on the Online Site(s)
About our online sites
Links to other third party sites or applications
Group Responsibility
Main Site: product information and insurance transactions regulated by these Online Terms
Main Site: insurance transaction payments
Main Site: My Suncorp
Main Site: Claim online
Valuation tools, calculators, games and other features
Standard terms and acceptance criteria apply
Insurance Policies
Suncorp Social Media Guidelines
Content you submit to our Social Media Sites
Warranties
Limitation of liability
Indemnity
No advice
Availability of an Online Site
Restrictions on use of an Online Site
No use of any Online Site for unrelated persons
Third party providers
Copyright and trademarks
Termination
Changes to these Online Terms
Our complaints resolution process
General
Linking to any of our Online Sites
Our Online Privacy Statement starts here
Your Online Privacy
Posting public content
Information collected and how we use it
Third Party Sites (including third party social media sites)
Your privacy rights and complaint resolution
Cookies
About Suncorp Life Insurance & Income Protection webpages on the Online Site(s)

Effective 24 September 2024

The Suncorp Group is comprised of Suncorp Group Limited (ABN 66 145 290 124) and its subsidiaries and related companies in Australia and New Zealand. In these terms, a reference to "we", "us" or "our" is a reference to each of the following companies of the Suncorp Group either collectively or individually (as applicable in context):

AAI Limited (ABN 48 005 297 807, AFSL 230859) trading as Suncorp Insurance – issuer of General Insurance products ('Suncorp Insurance'),
AAI Limited (ABN 48 005 297 807, AFSL 230859) trading as Vero Insurance - issuer of Travel Insurance ("Vero Insurance");

These Online Terms and any relevant Privacy Statement, together with the Suncorp Group Privacy Policy are collectively known as our "Online Terms".

Read these Online Terms to understand how we:

operate and regulate our online sites including our social media sites;
operate online insurance quoting, purchase, policy management and claim management transactions; and
handle your personal information when you interact with us online (see terms 28 to 34).

1. About Suncorp Life Insurance & Income Protection webpages on the Online Site(s)

1.1. Life insurance products are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL companies use the Suncorp brand under licence from the Suncorp Group. Suncorp Group is a distributor of products issued by TAL Life. The different entities of TAL and the Suncorp group of companies are not responsible for, or liable in respect of, products and services provided by the other.

1.2. Please refer to subsections 35.1 – 35.21 for the Online Terms applicable to the following webpages:

1.2.1. main Life Insurance & Income Protection webpage (www.suncorp.com.au/insurance/life) including its related transactional domains and pages) (“Main Life Page”);

1.2.2. mobile device site (m.suncorp.com.au/insurance/life) (“Life Mobile Page”) which for the purposes of these Online Terms forms part of the Main Life Page; and

1.2.3. online quote system for Life Insurance & Income Protection products (“Online Quote System”).

TAL is responsible for the content on and output from the above webpages.

2. About our online sites

2.1. We operate certain online sites ("Online Site(s)"), including our:

2.1.1. main website (including www.suncorp.com.au, and the related domains and pages accessible within those sites) ("Main Site");

2.1.2. social media site(s) ("Social Media Site(s)") as operated from time to time;

2.1.3. competition websites as operated by us from time to time.

You acknowledge and accept that your use of an Online Site indicates your acceptance of these Online Terms (including the Suncorp Group Privacy policy, and the terms of use for My Suncorp (set out in term 7), and Claim online (set out in term 8)).

Please be aware that certain parts of our Main Site may additionally function as a Social Media Site. By this we mean that the information and content you submit to a social media section of our Main Site will be freely visible to other website users. Any social media sections of our Main Site will be either clear to you from their design, or we will otherwise inform you of their public nature.

2.2. We may operate an Online Site for our own benefit and/or for the benefit of one or more of our related bodies corporate, which collectively form the Suncorp Group of companies in Australia and New Zealand.

2.3. Our Online Sites may include product advertising, services, information, text, graphics, materials, social media forums, applications, functions and promotions ("Site Content").

2.4. In addition to these Online Terms, other terms of use or conditions may apply to your use of any of our Online Sites (or parts thereof) or to any products or services offered via our Online Sites. If such additional terms of use or conditions apply, we will bring them to your attention and you will be bound by them. For example, should you decide to participate in a promotion that is advertised or otherwise featured on an Online Site, you will be additionally bound by the relevant terms and conditions for entry into that promotion. Should any term within these Online Terms conflict with additional terms of use or conditions, the latter will prevail to the extent of the conflict.

2.5. As part of your use of our Online Sites you may need to agree to the terms of use of a website or application that is owned and/or hosted by one or more third party providers. If any term within these Online Terms conflicts with any third party's terms of use, the latter will prevail to the extent of the conflict for your use or access to that third party site or application.

3. Links to other third party sites or applications

3.1. An Online Site may contain links or references to other websites (including other social media websites) or applications which are independently owned or operated by third parties ("Third Party Sites"). When following a link on an Online Site, material at a Third Party Site may be displayed in your browser framed by Site Content.

3.2. We are not responsible or liable for the content of Third Party Sites. Your access to and use of those sites is at your own risk and may be subject to separate terms and information handling practices. Any links are provided for convenience only, and do not indicate any sponsorship, endorsement or recommendation by us.

3.3. As part your use of our Online Sites or Site Content you may need to agree to the terms of a Third Party Site. If any term within these Online Terms should conflict with any third party's terms of use, the latter will prevail to the extent of the conflict insofar as your use or access to that Third Party Site is concerned.

4. No Responsibility

Entities in the Suncorp Group are not responsible or liable in respect of products or services provided by any other entity in the Suncorp Group or any external entity and do not guarantee the obligations or liabilities of those entities.

5. Main Site: product information and insurance transactions regulated by these Online Terms

5.1. Main Site content

The Main Site contains both information of a general nature about us and our products and services, and also enables you to perform certain insurance-related transactions online.

Certain areas of the Main Site are accessible only through the use of user identification and passwords. If you are, or have been assigned a user identification and password for access to these restricted areas, you are responsible for maintaining the security and confidentiality of your password and the information contained in the restricted areas.

Whereby your login is used with your consent, or you failed to take reasonable precautions to protect these details you are responsible for all activities undertaken using your Login.

We may revoke your access without notice in instances where we reasonably suspect your account has been comprised or associated with fraudulent activity. You must notify us if you become aware or suspect that your user identification or password has been compromised.

If you are no longer eligible or no longer entitled to use your identification and password allocated to you, your access will be immediately revoked.

5.2. Completing transactions on the Main Site

5.2.1. When entering into a transaction via the Main Site, whether it be the issuance of an insurance contract, a renewal payment, or a transaction relating to any other product or service, the transaction will not be completed until an "Electronic Instruction" (being any electronic instruction, information, message, request or communication issued or transmitted to us via the Main Site) containing the acceptance from you of our offer, or the confirmation of payment from you, whichever is applicable, has been received and processed by us, and any specific steps or requirements as set out in this term 5, have been complied with.

5.2.2. You acknowledge that the transmission of your acceptance or the confirmation of any payment, made through an Electronic Instruction, may not be received by us in accordance with this term 5 for reasons beyond either parties' reasonable control including but not limited to mechanical, software, computer, telecommunications, or electronic failure, or the omission or failure of third party service providers or systems.

5.2.3. Subject to any rights you may have under any applicable law (including the Australian Consumer Law and Australian Securities and Investments Commission Act 2001 (Cth)), we are not liable to you for any loss or damage, including loss of business or profits or any indirect loss, incurred as a result of the transmission of an Electronic Instruction through the Main Site, or any failure to receive an Electronic Instruction for whatever reason.

5.3. Purchasing insurance policies

5.3.1. Where the Main Site enables you to purchase insurance products or services online:

(a) the parties may enter into an insurance policy using the Main Site by our making an express electronic offer via the Main Site and you electronically communicating your acceptance of that offer via the Main Site to us. An offer made by us in this way through the Main Site may be conditional upon the provision by you of certain information and will be made in-line with our underwriting criteria. We reserve the right not to make an electronic offer to you, including in circumstances where eligibility criteria have not been met;

(b) we may act on and process all completed Electronic Instructions transmitted or issued through the Main Site without further consent from or reference to you; and

(c) we may treat an Electronic Instruction as authentic and are under no obligation to investigate the authenticity or authority of persons issuing or transmitting such Electronic Instructions, or to verify the accuracy and completeness of such Electronic Instructions.

5.3.2. Creating a binding insurance contract with us via the Main Site is a two-step process:

(a) the first step is to create a quote for the insurance product you are interested in and have selected. Upon completion by you of all required details, the Main Site will provide you with a quote, identified by a quote number; and

(b) if you wish to purchase insurance in accordance with a quote provided to you via the Main Site, then, upon completion by you of all required details, step two enables you to accept that quote and create a binding insurance agreement with a corresponding policy number.

5.3.3. When entering into a contract via the Main Site in accordance with these terms, you will be taken to have communicated your acceptance to an offer of insurance from us only when:

(a) the Electronic Instruction containing the acceptance from you enters and is recorded in our the main database or relevant Suncorp Group database (both collectively referred to in this term as "Relevant Database");

(b) a record is created and stored in the Relevant Database;

(d) we receive all required details of a current and valid payment card or current and valid financial institution account number (in either case a card/account which you are authorised to use and which is of a card/account type accepted by us), and to which we are able to charge/debit the premium.

5.3.4. A binding insurance contract is conditional on our being able to successfully charge against your nominated payment card or debit your financial institution account number, and receipt of payment of your applicable premium (either by a single payment or where permitted in instalments).

5.3.5. Where you enter a transaction with us via the Main Site, a policy number will be issued by us via the Main Site. However, a binding insurance agreement is not conditional on the issuance or receipt by you of a policy number but is conditional upon our receiving your premium payment or your current and valid payment card (or financial institution account number) details and a valid policy commencement date election. Therefore, the failure by you to receive a policy number via the Main Site does not invalidate or otherwise prejudice the existence of an insurance contract or transaction entered into using the Main Site.

5.3.6. The existence of a binding contract is not conditional on the issuing of, or you receiving, a paper confirmation of the transaction.

5.3.7. Should you not receive a policy number please contact us.

5.3.8. For the benefit of doubt, the terms and conditions of this term 5.3 apply only to certain applications for or purchases of insurance products conducted electronically via the Main Site and in circumstances where we make an express electronic offer to you. These terms do not apply where the purchase occurs by way of written paper-based application or other non-electronic application.

5.4. Renewal payments

5.4.1. The Main Site may offer an online facility for renewal payment of certain insurance policies with selected payment cards.

5.4.2. The policy renewal notice will indicate whether online renewal payment is available.

5.4.3. When the renewal payment facility is available, an online renewal payment can be made by following the online instructions on the Main Site.

5.4.4. When making a payment for a policy renewal via the Main Site, you will be taken to have renewed that policy only when:

(a) the Electronic Instruction containing the policy number, premium amount due and payment card details, and an instruction from you to renew the policy, enters and is recorded in the Relevant Database;

(b) we receive all required details of a current and valid payment card which you are authorised to use, which is of a payment card type accepted by us, and to which we are able to charge the premium;

(d) a receipt number is generated by the Relevant Database; and

(e) the Relevant Database is updated with information from the payment database.

5.4.5. A binding insurance contract is conditional on our being able to successfully charge against your nominated payment card and receipt of payment of all applicable renewal amounts due for the policy (or policies) being renewed (either in a single payment or where permitted in instalments).

5.4.6. The existence of a valid payment is not conditional on the issuing of, or you receiving, a paper confirmation of the transaction.

5.5 Cancelling insurance policies

5.5.1. Where the Main Site (which includes My Suncorp) enables you to cancel certain insurance products or services online, you may electronically communicate your request to cancel an insurance policy via the Suncorp Insurance Virtual Assistant;

5.5.2. To cancel an insurance contract via the Main Site you will need to follow the prompts within the Suncorp Insurance Virtual Assistant:

(a) you need to request that your insurance policy be cancelled;

(b) we will ask you to confirm the insurance policy that you wish to cancel, the reason for cancellation and the date of cancellation;

(c) we will calculate and notify you if any unexpired portion of any paid premium is to be refunded to you and confirm the method of refund (being the last known payment details used or held on the insurance policy);

(d) we will ask you to confirm the cancellation and you will be taken to have communicated your confirmation to cancel the selected insurance policy when the Electronic Instruction containing the confirmation from you enters and is recorded in the Relevant Database;

5.5.3. We may act on and process all completed Electronic Instructions transmitted or issued through the Main Site without further consent from or reference to you; and

5.5.4. We may treat an Electronic Instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such Electronic Instructions, or to verify the accuracy and completeness of such Electronic Instructions.

5.5.5. We will send you confirmation of the cancellation of the insurance policy by your preferred method of communication, being either by mail or email.

5.5.6. We may not be able to facilitate the cancellation of an insurance policy through the Main Site. The types of policies that can be cancelled on the Main Site may change from time to time, to take into account, system limitations, underwriting issues and elements of the cancellation process (including whether a refund of premium will be made). If you are not able to proceed with the cancellation, you will be directed to contact us for further assistance.

5.5.7. Should the method of payment of any refund be incorrect or not up to date, you will need to contact us or change your payment card details through the Main Site or My Suncorp before cancelling the insurance policy.

6. Main Site: insurance transaction payments

6.1. All payments for any permitted insurance transactions via the Main Site must be paid in full by clear funds by the due date specified in the relevant confirmation.

6.2. All payments referred to in term 6.1 above are to be made by permitted payment cards (or permitted financial institution account debits, as relevant) at the time of the relevant transaction in relation to the applicable policy or service. In the case of a payment card transaction, you must therefore provide us with details of your permitted current and valid payment card, including:

(a) payment card type;

(b) name on payment card;

(d) card verification value (CVV); and

(e) expiry date.

In the case of a financial institution account debit, you must provide to us with details of your permitted current and valid financial institution account, including:

(a) the full name of the account holder; and

(b) the account number and its BSB number (bank/state/branch number).

6.3. If you make any purchases or payments via My Suncorp your payment will be processed in accordance with these Online Terms, the relevant Product Disclosure Statement and any other terms and conditions specific to the particular transaction. If you fail to pay your applicable premium or claim excess, whether via My Suncorp or through another payment method we offer, we may not provide you with the cover or policy benefit you have claimed for. Refer to the relevant Product Disclosure Statement and your Certificate of Insurance for more information about your premium and any applicable claim excess.

7. Main Site: My Suncorp

The following terms also apply to certain Suncorp branded Life Insurance & Income Protection products. My Suncorp (which forms part of our Main Site) enables you to view participating products you hold and perform certain transactions online in relation to participating Suncorp Insurance policies you hold with us, such as:

(a) update and renew a policy; and

(b) view and manage certain claim related information.

My Suncorp transactional components are not available for all Suncorp branded products, and for some products there will be limited functionality.

My Suncorp is fully available for Suncorp Comprehensive Car Insurance, Home and Contents Insurance and Landlord Insurance.

In addition, My Suncorp has policy listing and claim management functionality for Suncorp Caravan Insurance and Motorcycle Insurance.

In addition, My Suncorp has policy listing only functionality for Suncorp CTP Insurance, Health Insurance, Home Strata Insurance, Boat Insurance, Motorhome Insurance, certain Life Insurance & Income Protection products and other brand participating products across the Suncorp Group.

It is not available for Suncorp brand insurance Legal Liability claims and Third Party Property Damage (including Fire and Theft) claims (for all vehicle types), and policy types such as Travel Insurance and certain Life Insurance & Income Protection products. If you would like information about these products or claims you have made under these policies, please contact the relevant insurer.

The terms in this term 7 are relevant only to those policies for which the relevant My Suncorp functionality is available. In addition to the remainder of these Online Terms, the specific terms in this term 7 apply to My Suncorp.

7.1. Accessing My Suncorp

7.1.1. My Suncorp is only accessible to you if you have "logged in" by providing certain details as requested on the log-in, registration and/or authentication pages of My Suncorp, relating to you and/or a Suncorp Insurance policy for which My Suncorp is available (this information is your "Login"). You will only be able to "log-in", generate a Login, and use My Suncorp if you hold at least one current Suncorp Insurance policy for which My Suncorp is available.

7.1.2. The username component of your Login will be a valid email address you select. You should select an email that only you have access to, since we may communicate with you using that address.

7.1.3. If you hold a Suncorp branded insurance policy for which My Suncorp is available, and that policy is held in a company, trust or similar single entity name (rather than a person's first and last name) or you are a delegated representative on a policy, you will not be able to register for or use My Suncorp. Call us on 1800 102 459 if you would like to confirm your eligibility for My Suncorp.

7.1.4. You must not provide details of your Login to any other person. You must not allow any other person to use your Login. You must not use My Suncorp to access or modify the details of another person's insurance claim without their clear authority. Criminal penalties may apply if you do so.

7.1.5. To access My Suncorp, you may be required to verify your identity by entering a one-time password sent via SMS to the mobile phone number associated with your Suncorp Insurance policy (the Mobile Phone Number). A one-time password is a randomly generated password that is used to authenticate a transaction or your “log-in” attempt, and is only valid for a single use.

7.1.6. There are time limits and limits on attempts made to enter the one-time password into the password field. If there are any errors in the one-time password field, you may not be able to access My Suncorp.

7.1.7. We don’t charge you a fee for sending a one-time password to your Mobile Phone Number. However, your mobile phone service provider may impose fees and charges, including fees and charges for sending and receiving SMS messages. The payment of any such fees and charges is the responsibility of the mobile phone account holder.

7.1.8. To use the one-time password verification, you must keep the Mobile Phone Number associated with your Suncorp Insurance policy current. If the Mobile Phone Number associated with your Suncorp Insurance policy is incorrect, you may not be able to use the one-time password verification and be unable to access My Suncorp. If the Mobile Phone Number is also used by other people, they may receive, or be able to access your one-time password.

7.2. Permitted transactions using My Suncorp

7.2.1. My Suncorp may enable you to purchase and pay for, renew or cancel certain Suncorp Insurance policies for which My Suncorp is available. Terms 27 and 28 apply to such payments.

7.2.2. During an active claim displayed within My Suncorp, you may have the option of making or changing a vehicle damage assessment booking time, paying your claim excess or completing another permitted transaction. In the case of a claim excess payment term 6 applies. My Suncorp can take up to 5 business days to update your claim excess payment status.

7.3. Termination of My Suncorp Access

Term 23 of these Online Terms applies in full. In addition, we reserve the right to terminate your access to My Suncorp at any time upon notice to you for breach of these Online Terms, where we reasonably suspect fraudulent activity associated with your account, or you have not accessed your account for 2 years. You agree to fully indemnify us for any cost, loss or damage, however caused, arising from your continued use of My Suncorp if you are no longer a policyholder except to the extent that the loss or damage is caused by our negligence, fraud or wilful misconduct or that of our officer, employee, contractor or agent. You may terminate your access to My Suncorp at any time upon notice to us, which notice must be given to us either by calling 1800 102 459 or by emailing us on myclaim@suncorp.com.au and providing sufficient identifying information along with your request. However, such termination will not be effective until notice of that termination is received, processed and acknowledged by us. Our limitation of liability also applies to the termination of My Suncorp access.

8. Main Site: Claim online

Claim online (which forms part of our Main Site) enables you to lodge a claim online for certain Suncorp Insurance policy types. Claim online is only for holders of eligible Suncorp Insurance policies. Claim online is not available for the following policy types: Boat, Third Party Property Damage (all vehicle types), Travel, Compulsory Third Party (CTP) and certain Life Insurance & Income Protection products.

If you would like information about making a claim for general insurance products, please call Suncorp Insurance on 13 11 55 at anytime. This term 8 is relevant only to those Suncorp branded policies for which the relevant Claim online functionality is available. In addition to the remainder of these Online Terms, this term 8 applies to Claim online.

8.1. Accessing Claim online

8.1.1. Claim online is only accessible to you once you have provided certain details as requested by Suncorp Insurance via the Claim online application. You will only be able to use Claim online if you hold a Suncorp Insurance policy for which Claim online is available.

8.1.2. You will be required to supply a valid email address to lodge your claim using Claim online. You should select an email that only you have access to, since we may communicate with you using that address.

8.2. Lodging a claim

When you lodge a claim online, we will confirm what next steps will occur and the time they will occur in. Following the lodgement of your claim, we will tell you whether your claim has been accepted, and whether you will need to pay your policy excess. Should you require immediate assistance, you can call us on 13 11 55 at anytime – 24 hours a day, seven days a week.

8.3. No automatic update of personal information

Please be aware that personal information such as your name, address and vehicle's details, which you enter into Claim online will NOT automatically update on our record of your Suncorp Insurance policy. If you would like to update your policy's details, please call us on 13 11 55 or send us an email to insuranceservice@suncorp.com.au.

8.4. Termination of Claim online access

We reserve the right to terminate your access to Claim online any time upon notice to you for breach of these Online Terms, where we reasonably suspect fraudulent activity associated with your account, or you have not accessed your account for 2 years. You are not permitted to use Claim online if you are no longer a policyholder, active claimant or nominated representative under the relevant Suncorp insurance policy. You agree to fully indemnify us for any cost, loss or damage arising from your deliberate or negligent acts while using Claim online if you are no longer a policyholder, active claimant or nominated representative under the relevant Suncorp insurance policy, or from your breach of these Online Terms. You may terminate your access to Claim online at any time upon notice to us. That notice must be given to us either by calling us on 13 25 24 or by emailing insuranceservice@suncorp.com.au and providing sufficient identifying information along with your request. However, such termination will not be effective until notice of that termination is received. The limitation of liability expressed in term 15 also applies to the termination of Claim online access.

9. Valuation tools, calculators, games and other features

9.1. Our Online Sites may contain or make available various tools, calculation devices, software programs, games or other features which may assist you in calculating such things as the optimal insurance policy, premium and level of excess. Our Online Sites may also contain other useful information, such as information about us and our industry.

9.2. Whilst we take reasonable steps to ensure that any such features and information as described in term 9 are accurate and free from defect, we do not warrant the accuracy, adequacy, correctness or completeness of these features, which are provided on an "as is" basis. Your use of any of these features or reliance on any information provided is entirely at your own risk. The monetary figures used by these features in any calculations are estimates only and do not take account of your particular circumstances.

10. Standard terms and acceptance criteria apply

All enquiries or applications for insurance (including variations of cover) or other products made via any of our Online Sites are subject to and must comply with our normal acceptance criteria and unless otherwise specified and are governed by the normal terms and conditions applying to each product or service requested. The terms and conditions of our insurance products are set out in either Product Disclosure Statement (PDS) or policy wordings, or both, depending on the nature of the insurance cover. Refer to the applicable PDS or policy wording before making a decision to purchase, hold or cancel an insurance policy. In the event of any inconsistency between these terms and the relevant policy document, the terms of the policy document prevail. 

Whenever you make an enquiry or application for one of our insurance products (which is or will be Consumer Insurance Contract as defined by the Insurance Contracts Act 1984), you have a duty to us under the Insurance Contracts Act to take reasonable care not to make a misrepresentation before you enter a contract of insurance with us. To make sure that you meet this duty to us, it is important that you answer all questions truthfully and accurately. If you do not, we may be able to reduce or refuse to pay a claim or cancel your policy, or both. If your failure is fraudulent, we may be able to refuse to pay a claim and treat the contract as if it never existed.

Before you enter into an insurance contract for an insurance product (which is not and will not be a Consumer Insurance Contract as defined by the Insurance Contracts Act 1984), you have a duty to tell us anything that you know, or could reasonably be expected to know, may affect our decision to insure you and on what terms.

You have this duty until we agree to insure you.

You have the same duty before you renew, extend, vary or reinstate an insurance contract.

You do not need to tell us anything that:

reduces the risk we insure you for; or
is common knowledge; or
we know or should know as an insurer; or
we waive your duty to tell us about.

What happens if you fail in your duty?

If you do not tell us anything you are required to, we may cancel your contract or reduce the amount we will pay you if you make a claim, or both.

If your failure to tell us is fraudulent, we may refuse to pay a claim and treat the contract as if it never existed.

11. Insurance Policies

Except where specified, the general information provided on an Online Site does not form part of any policy or Product Disclosure Statement issued by Suncorp Insurance or Vero Insurance.

12. Suncorp Social Media Guidelines

Thanks for visiting the Suncorp Insurance Social Media pages. These pages are run by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance (Suncorp Insurance)

‘Suncorp Social Media’ means Suncorp Insurance Facebook, Suncorp Insurance Twitter/X, and Suncorp Insurance Instagram.

By using our Suncorp Social Media you agree with our Online Terms & Privacy Statement, and to act in accordance with these guidelines.

Suncorp Social Media is intended to provide a place for fans to seek customer service and discuss our products and promotions. Where a response is required, we will respond to your comments on this page between the hours of 8:00 am and 9:00 pm from Monday to Sunday or between the hours of 9:00 am and 5:00 pm on National Public Holidays.

Your Privacy

Your privacy is important to us. We collect and handle your personal information, including any social media posts or messages you send us, in accordance with our Online Terms & Privacy Statement. If we believe that your query requires us to identify you (for example, as our customer), we will let you know and your query will progress by private or direct messages, email or phone.

For any Suncorp Insurance Advertisement on the relevant Facebook pages

Suncorp Insurance is part of Suncorp Group Limited ABN 66 145 290 124 (Suncorp Group).

We have not taken into account any of your personal circumstances or specific financial situation or needs, so you should always read the Product Disclosure Statement (PDS) or policy wording, as well as any other related material for the Suncorp Insurance products you are interested in. You can find these on the Suncorp Insurance Website or call 13 11 55 for a free copy. We only offer insurance products in Australia.

Posting content on our page

We want to be as helpful as possible, and encourage you to leave constructive comments, photos, videos and links here. You are responsible for the content you post on Suncorp Social Media and any consequences of posting. You must not post anything that is illegal, inappropriate or offensive, including the following:

defamatory, offensive or violent content;
disruptive statements meant to hijack comment threads or throw discussions off-track;
trolling, spamming, and deliberately misleading posting;
attacks on specific groups or content meant to harass, threaten or abuse an individual;
hateful or discriminatory content regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs;
sexually explicit content or links;
discussion of illegal activity;
link baiting or files containing viruses that could damage the operation of other people's computers or mobile devices;
acknowledgement of intent to stalk an individual or collect private information without disclosure;
commercial solicitations or promotion of a competitor;
unreasonable or unauthorised disclosure of someone else's personal information;
violations of another person’s copyright, moral rights or other intellectual property rights;
content that relates to confidential or proprietary business information; and
content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of the forum.

The user content posted to this page does not represent our opinion or the opinion of the Suncorp Group of companies, and we reserve the right to edit, remove or require the removal of all content deemed inappropriate or contrary to these Guidelines. If you think someone's post infringes your legal rights, please notify us at social@suncorp.com.au.

Read our Online Terms & Privacy Statement for full details of your obligations regarding content you post and how we handle the content you provide us through social media, including what we may do with it in future. If you aren't sure whether you should be providing content that involves someone else, you should first ask the person or company who may own that content or who is referred to in that content. If in any doubt we ask that you not upload that content to our social media.

Promotions we may run

From time to time we may run a competition on Suncorp Social Media. Where we do, the following conditions apply:

Refer to the competition post for details of how to enter, how the winner will be selected and what the prize is. The competition is a game of skill and chance plays no part in determining the winner(s);
We may declare your entry invalid or disqualify you if you tamper with the entry process or otherwise act in a way that jeopardises the fairness of the competition.
Prizes are not exchangeable or redeemable for cash, except at our reasonable discretion.
We will announce the winner(s) within the competition post and notify them by commenting on their winning post. Winners will be required to send us a private message with their contact details, so we can arrange provision of the prize.
Subject to any rights you may have under any applicable law (including the Australian Consumer Law), we are not liable to you for any loss or damage, including loss of business or profits or any other indirect loss, which is suffered or incurred in connection with the competition and we will not be responsible for any technical, communications or other errors in the course of conducting the competition, nor failure of safe delivery of a prize.
You completely release the relevant social media platforms from all liability in relation to the competition, and acknowledge that it is in no way sponsored, endorsed or administered by, or associated with the relevant social media platforms.

Other times, we might tell you about a competition on our Facebook or Instagram page that has its own separate conditions. If so, they can be found in Notes on our Facebook page or the link in our Instagram biography.

13. Content you submit to our Social Media Sites

13.1. When a user of any of our Social Media Sites ("Social Media Site User") submits any personal information, content or materials via a Social Media Site including text, comments, recordings, images ("User Content"), unless otherwise advised by us, you grant us and our affiliates a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display such User Content for any purpose in any media (including but not limited to, company brochures and other marketing and/or advertising material), without compensation, restriction on use, attribution or liability. We qualify this term 13 by stating that any recruitment application or related correspondence via a Social Media Site, but which is not provided by way of an open public forum or other public process, will be treated by us in accordance with Clause 31.4.

13.2. You agree that you are fully responsible for the User Content you submit. We will not be liable in any way for such User Content to the full extent permitted by law and will not be deemed or considered to in any way authorise, endorse, approve or support any material submitted by any Social Media Site User. We may screen and/or remove and/or request that the third party operator of any Social Media Site remove any User Content without notice for any reason whatsoever. You warrant and agree that:

(a) you will not submit any User Content that is unlawful, fraudulent, or which may breach any intellectual property rights, privacy, publicity or other right, or is unreasonably commercial (for example, a 'guerrilla marketing' attempt), defamatory, obscene, profane, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, misleading or deceptive, or otherwise unsuitable for publication;

(b) you will obtain prior consent to the submission of your User Content from all persons who appear in (for example, in photographs) or have any rights (including moral rights) in relation to such User Content;

(c) your User Content is your own original work and, to the extent that any rights in that work (including copyright) are not owned by you, you will obtain full prior consent from any person who has jointly created or has any rights in the User Content, to the uses and terms herein;

(d) your User Content will not contain viruses or cause injury or harm to any person or entity or device; and

(e) you will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer, mobile communications device or any other communication systems.

13.3. You indemnify us (and any of our related bodies corporate) against any loss, cost, damage, expense and liability suffered or incurred by us (or any of our related bodies corporate) as a result of your breach of these Online Terms, except to the extent caused or contributed to by our negligence.

13.4. You consent to any use of your User Content in accordance with term 13 which may otherwise infringe your moral rights pursuant to the Copyright Act 1968 or other applicable laws, including using and reproducing the User Content without attributing it to you, and making modifications or adaptations to the User Content.

14. Warranties

Whilst reasonable steps have been undertaken to ensure that information is free from error, subject to any applicable law which cannot be excluded (including warranties under the Australian Consumer Law and Australian Securities and Investments Commission Act 2001 (Cth)), we do not warrant the accuracy, adequacy or completeness of Site Content or any Online Site User Content or any Social Media Site User Content, on any of our Online Sites.

15. Limitation of liability

Subject to any rights you may have under any applicable law (including the Australian Consumer Law and Australian Securities and Investments Commission Act 2001 (Cth)), we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss arising out of or referable to any Site Content, Online Site User content, Third Party Material, third party services, or to access (or lack of access) to our Online Site (or website operated by any member of the Suncorp Group) by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise.

16. Indemnity

You indemnify us (and any of our related bodies corporate) against any loss, cost, damage, expense and liability suffered or incurred by us (or any of our related bodies corporate) as a result of your breach of these Online Terms, except to the extent caused or contributed to by our negligence.

17. Advice and disclosure

Unless specifically stated, no financial product advice, financial advice or investment, legal or taxation advice of any kind is provided through any Online Site.

You should obtain your own advice on any matters before you make a decision about any product or service available or offered through any Online Site.

Where financial product advice is provided through an Online Site, it is general advice only. The relevant Suncorp Group entity or external entity has not taken into account any of your personal circumstances, objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider the appropriateness of the advice having regard to your personal circumstances, objectives, financial situation and needs.

You should obtain and consider the relevant Product Disclosure Statement (PDS), as well as any other related material for the products and services that are available through an Online Site before you make a decision about whether to acquire or continue to hold that product or service.

For a particular product or service, the relevant PDS and any Target Market Determination can be obtained from the issuer of the product or service.

18. Availability of an Online Site

18.1. Since electronic services are subject to interruption or breakdown, access to an Online Site is offered on an "as is" and "as available" basis only.

18.2. We may impose limits or restrictions on the use you may make of an Online Site. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Online Terms, we may vary or withdraw an Online Site (or part thereof, including the products and services described) at any time and without notice to you.

18.3. Any cost associated with accessing an Online Site is your responsibility and is dependent on the internet or telecommunications service provider used.

19. Restrictions on use of an Online Site

Site Content is provided solely for bona fide personal or commercial customers, or their legitimate representatives. You agree that you will not, (either yourself or through any third party):

(a) use any robot, spider, screen scraper, data aggregation tool or other automatic device or process ("Automated Process") to process, monitor, copy or extract any web pages on any of our Online Sites, or any of the information, content or data contained within or accessible through any of our Online Sites, without our prior written permission;

(b) use any Automated Process to aggregate or combine information, content or data contained within or accessible through any of our Online Sites with information, content or data accessible via or sourced from any third party;

(c) use any information on or accessed through any of our Online Sites for any commercial purpose (including but not limited to market research, the provision of pricing estimates or 'shadow shopping') or otherwise (either directly or indirectly) for profit or gain;

(d) use any device, software, process or routine to interfere or attempt to interfere with the proper working of any of our Online Sites or any transaction or process being conducted on or through it;

(e) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of or bandwidth connecting to any of our Online Sites;

(f) reverse engineer, reverse assemble, decompile or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with any of our Online Sites; or

(g) copy, reproduce, alter, modify, create derivative works, or publicly display, any part of any content from any of our Online Sites without our prior written permission.

20. No use of any Online Site for unrelated persons

You must only use our insurance-related Online Sites (as permitted by their design) to:

(a) obtain insurance quotes;

(b) obtain other information relating to the price of insurance cover from us; and

in respect of insurance cover for you or a member of your immediate family (with their prior consent) or for a commercial enterprise for which you seek bona fide insurance cover.

You agree not to otherwise use such Online Sites to obtain insurance quotes, or to obtain other information relating to the price of insurance cover from us or conduct insurance-related transactions or queries.

21. Third party providers

Parts of our Online Sites, or the provision of payment processing or other products or services offered via our Online Sites, may be provided by third parties (“third party providers”). These Online Terms apply to any products and services provided by a third party provider, unless you are otherwise notified of any alternate terms of use.

22. Copyright and trademarks

22.1. Site Content is owned or licensed by us and is protected by copyright laws in Australia and overseas.

22.2. Except where necessary for and incidental to viewing or using the Site Content via your web-enabled browser (whether on a personal computer or on a portable electronic device), or as permitted under the Copyright Act 1968 or other applicable laws, no Site Content may be reproduced, published, stored (for any period of time) in an electronic or other retrieval system, adapted, uploaded to a third party location, framed, performed in public or transmitted in any form by any process whatsoever without our specific written consent.

22.3. The Online Sites include trademarks which are protected by law. We and our related bodies corporate reserve all copyright and other legal rights with respect to our respective trademarks, whether registered or otherwise.

23. Termination

23.1. Termination of these Online Terms

Unless otherwise stated in this term 23, these Online Terms and/or your access to our Online Site(s) may be terminated at any time by us:

(a) If we have reasonable grounds to believe that your account is being used in connection with fraud, misuse or for any other inappropriate use;

(b) If you promptly notify us that your account with us has been cancelled;

(d) If we have reasonable grounds to believe that there is a material risk of loss to you or us.

You may terminate your use of our Online Sites at any time. However, all restrictions, licences granted by you, and all disclaimers and exclusions of and limitations on our liability, will survive any termination.

23.2. Prohibition on access post termination

Upon termination of these Online Terms and your right to access to our Online Site(s), you must not directly or indirectly access or use any part of our Online Site(s) or any Site Content.

24. Changes to these Online Terms

You accept that Suncorp has provided you with sufficient notice of the variation by making available the current version of the Online Terms on the Online Site you use. By your use of an Online Site after any variation, you are taken to have accepted the new Online Terms. We won’t change the terms while you are on an Online Site, but each time you attend the Online Site you agree to the Online Terms afresh.

25. Our complaints resolution process

25.1. If you are dissatisfied with your dealings with us in relation to your use of an Online Site please let us know by contacting us at customer.relations@suncorp.com.au.

25.2. We will review your complaint and contact you with a reply or to ask you for further information, if it’s required. If you make a complaint and it is about an insurance policy or insurance claim, you may have additional rights of appeal, such as under our formal dispute resolution process. We will tell you if that is the case. See the relevant Product Disclosure Statement or policy wording for information about how we resolve complaints.

Our dispute resolution teams can be contacted at:
Suncorp Insurance:
General Insurance - 1300 264 053 or idr@suncorp.com.au
Vero Insurance: idr@vero.com.au

26. General

26.1. An Online Site may be viewed and interacted with by anyone in the world, however age limits may apply to certain Site Content (including the sale or issue of any product), promotions or offers.

26.2. Unless otherwise expressly indicated, we only offer our products and services within Australia. Some products or services may only be offered for sale or serviced in specific states or territories. The information provided in the Online Sites has been provided in accordance with Australian laws only and may not satisfy the laws of other countries.

26.3. The law applicable to an Online Site, and to any complaints arising from an Online Site is the law in force in the State of Queensland, Australia. By using any of our Online Sites you irrevocably submit to the jurisdiction of the courts of the State of Queensland, Australia and any courts which have jurisdiction to hear appeals from such courts, unless the complaint relates to an insurance contract in which case relevant state or federal law will apply.

26.4. Should any term or part of these Online Terms be found to be void, unenforceable or invalid, then it is severed from these Online Terms, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of the Online Terms.

26.5. You may not rely on our words or conduct as a waiver of any right unless the waiver is in writing. In this term “conduct” includes delay in the exercise of any right. “Right” means any of our rights arising under or in connection with these Online Terms or otherwise, and includes the right to rely on this term. “Waiver” includes an election between rights and remedies, and conduct which might otherwise give rise to an estoppel.

27. Linking to any of our Online Sites

Unauthorised linking to any part of an Online Site (including any part of a Social Media Site or website operated by a related body corporate that is part of the Suncorp Group) is expressly prohibited. Please contact us if you would like to link to any part of our Online Site(s). Only written permission from us will constitute authorisation of a link.

28. Our Online Privacy Statement starts here

28.1. By using an Online Site you accept that any personal information we collect about you will be handled according to terms 28 to 34 of these Online Terms as well as:

the Suncorp Group Privacy Policy; and
where you acquire a product or service from us or we collect your personal information, any relevant Privacy Statement which we provide you. Our privacy statements, can be found here.

28.2. In addition to Online Terms there may also be additional privacy provisions that apply to your use of an Online Site or as a result of your membership (or your application for membership) of a third party social media website that hosts a Social Media Site. Should you decide to register for or participate in a promotion or other activity, or purchase a product or service from us, you will be bound by the relevant terms of that promotion, activity, product or service.

29. Your Online Privacy

29.1. Notwithstanding any other term in these Online Terms, you agree and freely acknowledge that when you submit comments, recordings, images or other personal content, for public display on an Online Site, that content may be available for anyone in the world to read and/or view and/or comment on and potentially download. See terms 13 and 31 for further information about the public display of your content.

29.2. Our Main Site uses the services of the firm Adobe to monitor website use. The Adobe SiteCatalyst tool does not collect any personally identifiable information while you use our site(s) and the reports it provides us are of aggregated information only. These reports help us to maintain, administer and improve these sites.

30. Posting public content

Unless otherwise stated, when you post a public comment or upload other public data to an Online Site, that information may be displayed by us publicly in accordance with terms 13, 28 and 31. Your information may also be retained by us where there is a legal reason to retain it for a longer period.

31. Information collected and how we use it

31.1. General Information

31.1.1. The information we will collect about you will depend on how you use an Online Site.

31.1.2. If you use an Online Site to read, browse or download information, our computer system may record information such as the date and time of your visit, the pages accessed and any information downloaded. This information may be used for statistical, reporting, site/application administration and maintenance purposes.

31.1.3. An Online Site may offer interactive facilities including tools, games and other online features. If you use any interactive facilities, we may capture any personal information which you may enter when using these tools.

31.2. Personal information submitted to an Online Site

31.2.1. When you as a user of an Online Site (“Online Site User”), including any Social Media Site User referred to in term 13 above, submits any personal information via an Online Site you consent to that personal information being collected by us and used and disclosed for any purpose permitted by these Online Terms, and otherwise as permitted by relevant privacy laws in Australia and/or New Zealand.

31.2.2. You agree to obtain the prior consent of any other person whose personal information (whether in the form of words, images, recordings or otherwise) you submit to us via an Online Site, including any Social Media Site. We will collect this information from you in good faith and take reasonable precautions to ensure it is handled in accordance with relevant Australian privacy laws. If you are not sure whether the other person would agree with you providing their personal information to us, please exercise caution and DO NOT provide it to us.

31.2.3. If you are using our Online Site and decide to obtain a quote or acquire a product or service, as a potential customer or customer we collect, hold, use and disclose your personal information. We have Privacy Statements that detail the information you need to know about our privacy practices when you have a relationship with us as a customer or potential customer. You will be directed to these during the quote and/or application process. Our Privacy Statements include the purposes of collection, the consequences if you do not provide your personal information, the types of persons to whom we usually disclose your personal information, details about our Privacy Policy, your access and correction rights and how to complain as well as whether we are likely to disclose your personal information overseas and to which countries. The specific information for your product or service is detailed in the relevant Privacy Statement. You should review the relevant Privacy Statement for you prior to providing us with your personal information. Please go to suncorp.com.au/privacy to find our complete list of Privacy Statements.

31.2.4. We also collect, hold, use and disclose personal information about individuals when they interact with us in a range of other ways. These may be individuals who are not customers or they may be customers who are interacting with us in a different way. You may be one of these people. For example, you may: interact with us via a Social Media Site; make an online enquiry; be a witness in a customer’s claim; or be a claimant on another customer policy. We have Privacy Statements that detail the information you need to know about our privacy practices and how we may deal with your personal information when you interact with us in these other ways. Our Privacy Statements include the purposes of collection, the consequences if you do not provide your personal information, the types of persons to whom we usually disclose your personal information, details about our Privacy Policy, your access and correction rights and how to complain as well as whether we are likely to disclose your personal information overseas and to which countries. To view the relevant privacy statement for your dealing or interaction with us please go to suncorp.com.au/privacy.

31.2.5. In the case of personal information which is provided to us for public display via a Social Media Site (this includes any ‘tweet’ you send to us on Twitter/X, which we may “re-tweet” to other Twitter/X users), we may display that information to others or otherwise display the information for any purpose in any media (including, but not limited to, commercial brochures and/or other advertising material). See also term 13 for what other uses and/or disclosures we may make of your personal information provided via a Social Media Site and what limits it imposes.

31.2.6. We may collect your personal information (such as your name, email address, mobile phone number or Social Media Site alias) in order to provide you with an interaction or outcome you have requested. This may require us to disclose your personal information to one or more third parties, including but not limited to agents or external service providers.

31.2.7. If you are using an Online Site such that you are submitting your personal information, you should also first read and understand any separate privacy policy or policies that may apply to your use of any Social Media Site that hosts our Online Site or is connected to any special function or promotion that you are entering. We are not responsible to you for the information handling practices of any such third party, including any host website or service provider.

31.2.8. If you decide to enter a promotion that is made available or otherwise advertised on an Online Site you will need to agree to that promotion’s separate terms and conditions, which will be drawn to your attention as part of the entry process.

31.2.9. Where practical we will collect your personal information directly from you. Generally, we may collect personal information about you when you deal with us by email, letter, phone, in person at a vehicle repair centre or at other location.

31.3. Security of personal information submitted to our Main Site

31.3.1. All personal information you provide to our Main Site over the internet while inquiring about our products or obtaining a quotation, or entering a promotion (as relevant) is passed through a secure, encrypted connection. The secure connection is over a protocol called secure sockets layer (SSL). We use a minimum 128- bit encryption, which provides a very high level of protection against unauthorised access in order to prevent unauthorised persons from reading the information while it is in transit over the internet. Once your personal information has been received at our Main Site, we take all reasonable precautions to securely pass that information to our mainframe computer or to another member of the Suncorp Group on our behalf, or in the case of a promotion, to our secure promotion database. These mainframe computers are not directly accessible through the internet, nor is our promotion database. No details you provide to us are stored on a web server.

31.3.2. When you make an online payment for an insurance product on one of our Online Sites your payment card number will be passed in a secure manner between our Online Site and one or more third party providers, such as the issuer of your payment card. Your payment card number will be recorded in a mainframe computer operated by us or by another member of the Suncorp Group on our behalf. If your payment card number is stored it will only be for our own or a financial institution's record keeping purposes (or otherwise as required by law).

31.4. Recruitment Information

31.4.1. As part of our recruitment process, we will gather information on your background, including personal information that you include on your application or resume, such as your name, mailing address, telephone number, email address, career history, details of any competency tests or other information relating to your career.

31.4.2. In some circumstances, we may also collect sensitive information about you such as information about your membership of a professional or trade association or trade union; security clearance or any criminal record(s) or charges you may have had filed against you. When we need to collect this type of information, we will obtain your consent. If it is provided to us by way of your initial application, then your consent for us collecting it will be inferred.

31.4.3. There may be occasions when we obtain personal information about you from a third party; for example, when receiving the results of a psychological or competency test or assessment centre results. When we need to collect this type of information, we will obtain your consent prior to you taking part in the exercise.

31.4.4. In relation to the collection of personal information regarding references, we will not approach any referees without your specific permission or knowledge.

31.4.5. Please be aware, if you do not provide us with the information we require, we may be limited in our ability to consider you for employment.

31.4.6. Unless permitted by law, we will only use your personal information collected in relation to recruitment for the primary purpose of employment with us.

31.4.7. Should we engage/employ third party contractors or vendors to perform recruitment services for us, which involve handling your personal information, we will take reasonable steps to prohibit these parties from using your personal information except for the purposes for which it was supplied, and ensure that their privacy policy commitments compliment ours.

32. Third Party Sites (including third party social media sites)

Our Online Sites may contain links to Third Party Sites (see term 3.1). Third Party Sites should contain their own privacy statements and those third parties are responsible for informing you about their security and privacy practices.

33. Your privacy rights and complaint resolution

33.1. You have a right to access, update or correct your personal information that is held by us, with some limitations as permitted by Australian or New Zealand law (as applicable). You also have the right to make a complaint about your privacy. Click here to find out the contact points should you have an information access or correction request or privacy concern relating to your use of an Online Site.

33.2. We will review your correspondence or request and contact you within a reasonable time with a reply or to ask you for further information, if it's required. We will ordinarily not charge you a fee to access your personal information, however in some circumstances we may elect to charge you a reasonable fee for access, as permitted by law.

33.3. If you make a complaint about your privacy you may have additional rights of appeal, such as under our formal dispute resolution process. We will tell you if that is the case. See the "Making a Privacy Complaint" part of our main website for more information about how we resolve privacy complaints.

34. Cookies

34.1. Our Online Sites use "cookies" as a fundamental part of their interaction with your internet browser. Cookies enable us to provide you with a superior, customer-oriented service. A "cookie" is a small text file placed on your computer by our web server. A cookie can later be retrieved by our website servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. Cookies do not alter the operation of your computer or mobile device in any way.

34.2. Cookies are used on our Main Site to enable online quotation and purchase processes. Therefore, if you wish to make full use of the Main Site, or any of our other Online Sites, it is recommended that you accept cookies. Cookies may also be used to collect and use information for a range of purposes, including to maintain and improve the operation of internet sites across the Suncorp Group, to track user preferences and product requirements to customise Suncorp Group internet sites and improve advertising relevance. We may also have an arrangement with third parties who may use our cookies to improve our advertising relevance to you on their sites.

35. About Suncorp Life Insurance & Income Protection webpages on the Online Site(s)

Life Insurance & Income webpages (Life Pages)

35.1. These subsections 35.1 to 35.21 only apply to the following webpages on the Online Site(s):

(a) main Life Insurance & Income Protection webpage (www.suncorp.com.au/insurance/life) (including its related transactional domains and pages) (“Main Life Page”);

(b) mobile device site (m.suncorp.com.au/insurance/life) (“Life Mobile Page”) which for the purposes of these Online Terms forms part of the Main Life Page; and

TAL is responsible for the content on and output from the above webpages. (Collectively referred to as “Life Pages”)

Suncorp Life and Income Protection Product Issuer

35.2. Life insurance products are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL companies use the Suncorp brand under licence from the Suncorp Group. Suncorp is a distributor of products issued by TAL Life. The different entities of TAL and the Suncorp group of companies are not responsible for, or liable in respect of, products and services provided by the other.

General Advice

35.3. Any advice on the Life Pages in connection with Life and Income Protection Products is general in nature and does not take into account your individual needs, objectives or financial situation. Before acting on the advice, you should obtain a copy of the relevant Product Disclosure Statement ("PDS") 1and consider the PDS carefully before deciding whether or not to acquire the product. The PDS contains important information which will help you understand the relevant insurance product, including what's covered and what's not covered and can help you decide whether the product is appropriate for you.

35.4. AAI does not provide any financial product advice in relation to Life and Income Protection Products (except in relation to the Redundancy Benefit). Any advice provided in connection with the Life and Income Protection Products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 ("PDS"). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Insurance product you must read the relevant Product Disclosure Statement. PV is part of the Suncorp Group and is an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 ("TAL DIRECT"). When you speak to a representative on the phone or via webchat about Life and Income Protection Products you are speaking to a representative of TAL Direct.

Life and Income Protection Material

35.5. To the fullest extent permissible by law the materials on the Life Pages in connection with the Life and Income Protection Products (except in relation to the Redundancy Benefit) (“Life Materials”) are provided as is and without warranty of any kind (either express or implied). TAL does not warrant that the Life Materials, the Life Pages or its contents will be error and/or omission free or provided uninterrupted.

35.6. To the fullest extent permissible by law, TAL specifically disclaims and excludes any and all liability that may arise for direct, indirect, incidental, consequential, loss of profit or special damages that may arise from the access to, reliance on and/or use of the Life Pages or the contents thereof except to the extent that the loss of profit or special damages are caused by TAL's negligence, fraud or wilful misconduct or that of its officer, employee, contractor or agent.

Intellectual Property Rights and Copyright

35.7. All Life Materials available through the Life Pages are owned by or licensed to TAL and is protected by intellectual property rights. You agree not to access, download or otherwise use any Life Materials on the Life Pages in any way not expressly authorised by TAL. You accept full responsibility and indemnify TAL for any expense, loss or liability that TAL incurs as a result of any use by you of the Life Materials on the Life Pages that is not expressly authorised by TAL except to the extent that the expense, loss or liability is caused by TAL's negligence, fraud or wilful misconduct or that of its officer, employee, contractor or agent.

35.8. Copyright in the Life Pages, including any downloadable content and any document created from or through the Life Pages is owned by TAL. The Life Materials (or any part thereof) may not be reproduced, communicated or used in any way without the prior written permission of TAL, unless expressly permitted under these terms or under the Copyright Act 1968 (Cth).

Your Information

35.9. Personal and sensitive information (together “personal information”) is collected from you via Life Pages to enable TAL to provide their products or services to you. Further information may be requested from you at a later time, such as during the underwriting assessment, if you want to make alterations to your Life or Income Protection Insurance policy, or when you make a claim. TAL is bound by current Australian Privacy Legislation including the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles. Their information handling practices are explained in the TAL Privacy Policy which explains who they are and why they need to collect information when providing their products and services. It also describes how they store information, how you can obtain access to information the hold about you and how you can update or correct information if required. In providing their products and services TAL shares information with others and the TAL Privacy Policy provides details about this disclosure. If you have some questions relating to privacy or need to know how to make a privacy related complaint, TAL Privacy Policy provides the details you need to contact TAL for these type of enquiries and is available by using this link: download TAL's Privacy Policy here

Complaints in relation to Life and Income Protection Products

35.10. If you are dissatisfied with any aspect of your relationship with TAL including their products and services and wish to make a complaint, please contact them on 1300 209 088 or contact the Customer Services team at customerservice@tal.com.au. You can also view the TAL Complaints Policy here.

General

35.11. Clauses 35.12-35.21 are subject to any applicable obligations or limitations set by law, including, but not limited to the Australian Consumer Law, and the ASIC Act.

35.12. Use of the Life Pages is at your own risk.

35.13. TAL makes no warranty that the use or operation of the Life Pages, or any of the services available on the Life Pages or their functions are suitable for any particular purpose or have any performance, functionality or security features except as required by law and provided TAL has taken all reasonable steps to ensure the content of the Life Pages accurately reflect product terms or information in relation to life insurance products or other product information prepared by TAL for the Life Pages.

35.14. Subject to any responsibilities implied by law and which cannot be excluded, TAL, and its directors, employees, agents, contractors and related bodies corporate, are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to any Life Page content third party services, or to access Life Pages by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise except to the extent that the loss, damage, liability, claim or expense is caused by TAL's negligence, fraud or wilful misconduct or that of its officer, employee, contractor or agent.

35.15. Links from the Life Pages to other pages on any other website are provided for your convenience only and do not constitute a recommendation or endorsement by TAL of the content of those pages. Use of these links is at your own risk. TAL does not control and are not responsible for any information or material found on those linked pages, nor the timeliness or completeness of any information or material found on those linked pages. TAL does not control and is not responsible for any website of which they form a part and TAL does not endorse any views or recommendations of third parties included or referred to in any of the information on the Life Pages.

35.16. TAL accepts no responsibility for the accuracy, reliability, currency or completeness, and TAL does not endorse any material on the Life Pages that has been provided by third parties. Except to the extent that any liability under any law cannot be excluded, liability for this material is excluded by this clause.

35.17. TAL does not warrant that the Life Pages, or its contents, or any third party websites that the Life Pages links to, will be free from viruses.

35.18. TAL also assumes no responsibility and shall not be liable for, any damage to, or viruses that may infect your computer equipment or other property as a result of your access to, use of, or browsing on the Life Pages or you downloading of any material, data, text, images, video or audio from the Life Pages except to the extent that the damage is caused by TAL's negligence, fraud or wilful misconduct or that of its officer, employee, contractor or agent.

35.19. You agree that if TAL is required, by law or otherwise, to provide you with a document or notice, you consent to the provision of that document or notice via electronic means and/or through links and publications provided via the Life Pages except where under the product terms or by law TAL is required to provide notice by other means, in which case TAL will provide notice by the means the law requires.

35.20. Nothing in these terms prevents any party or any person who is entitled to the benefit of these terms, taking action to enforce their rights under these terms.

35.21. (a) You agree that except where the law otherwise requires (see (b) below), TAL may amend these terms at any time by posting the amended terms on the Life Pages and take effect immediately upon publication on the Life Pages and that your use of the Life Pages constitutes your acceptance of the terms of the Life Pages, as amended by TAL from time to time.

(b) However, where the law requires notice of changes to product terms to holders of TAL products or potential holders of TAL products, TAL will of course comply with the legal requirements of providing such notice.

These Online Terms are dated 24 September 2024.