We're on the ground and ready to help
Please check this page regularly to find the latest locations and opening times to speak to us about your claim.
Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp Insurance App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.
Our team is on the ground and ready to help our customers impacted by exTropical Cyclone Alfred and the North Queensland floods.
Disaster Response Mobile Hub
Recovery Centres
Please note these locations and opening times are subject to change – please refer back to this page for current information.
How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
Other ways to stay updated
Suncorp Insurance App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Suncorp My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Not registered?
If you need help getting registered please contact our dedicated app support team.
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Flooding can be dangerous and damaging. In this guide, we speak to Suncorp’s Head of Disaster Response & Event Claims about how to make your flood recovery as safe and simple as possible.
The 2011 Brisbane floods were devastating. One way to mitigate the effects of flooding is to build or renovate a more resilient home.
In the aftermath of a major storm or cyclone, once you’ve made sure everyone’s safe, the next step is to assess the damage and consider making a storm damage insurance claim.
