When you need us most, we're on the ground
and ready to help
Please check this page during major weather events to find on the ground support.
Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp Insurance App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.
Far North Queensland
Our team will be available in Far North Queensland to assist customers impacted by Tropical Cyclone Jasper.
Southeast Queensland
Our team will be available in Southeast Queensland to assist customers impacted by the Christmas and New Years 2023 storms.
Please note these locations and opening times are subject to change – please refer to this page for current information.
Other ways to stay updated
Suncorp Insurance App
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Suncorp My Account
Message your claim manager, live chat with our online claims specialists and upload documents and photos.
Not registered?
If you need help getting registered please contact our dedicated app support team.
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Flooding can be dangerous and damaging. In this guide, we speak to Suncorp’s Head of Disaster Response & Event Claims about how to make your flood recovery as safe and simple as possible.
The 2011 Brisbane floods were devastating. One way to mitigate the effects of flooding is to build or renovate a more resilient home.
In the aftermath of a major storm or cyclone, once you’ve made sure everyone’s safe, the next step is to assess the damage and consider making a storm damage insurance claim.
