Frequently asked questions about Car Insurance

If you purchase one of our 3 levels of Comprehensive Car Insurance, Suncorp Roadside Assist is available as optional cover.

Yes, it may be, however if your son or daughter has their own car it should be insured in their own name.

Any person that you know will drive your car repeatedly should be listed as a driver on your policy.

The exception to this are learner drivers who do not need to be listed on the policy until they get their licence. They will still be covered while driving the car while on their learners and the relevant parts of the PDS will apply to any claim. A standard excess and other applicable excesses apply if the learner is driving at the time of the incident.

It is always better to list any person on your policy who will drive your car, as if you don’t, it may result in an additional excess, a reduction or refusal of a claim. Please note: Learner drivers are not covered to drive a Hire Car obtained under your insurance policy. We also do not cover any driver under the age of 25 while driving a High-Performance vehicle.

Please refer to the PDS for more information.

Yes, we provide cover for cars

• owned, registered, and insured in a private name (the name of an individual) and
• the owner of the car, or a listed driver on the policy, drives the car to provide trips or journeys for passengers for a fee and
• the arrangement is with the car owner or listed driver via a ridesharing platform, website or app.

Taxis, hire cars or cars used in car sharing schemes are not treated as ride-sharing.

A Hire Car may be available depending on the level of cover you have and the type of claim you make.

Insurance premiums can, and often do, change from one year to the next. These changes can be influenced by factors, like:

• the increasing frequency and severity of weather events
• fluctuating repair costs
• improved data
• the number of claims we receive in a year, and
• discounts or free coverage offers that no longer apply this year.

Don’t just set and forget your insurance. When renewal time rolls around, log in and check that your details are up to date. Making updates to your excess, amount covered, optional covers and other details can have an impact on your premium.

You can make updates to your policy online. Just log in to My Suncorp.

We’re sorry you're thinking of cancelling! You can cancel your car (excluding CTP), home or landlord insurance via the Suncorp Insurance virtual assistant. It's easy to get started, cancel your policy.

For all other policies, contact us to talk to one of our specialists about cancelling.

If you have Suncorp Roadside Assist on your Comprehensive Car Insurance policy, you’re entitled to 24/7 support – regardless of who is driving – with an unlimited number of service call outs across Australia*.

Call 1800 386 505 to arrange for roadside assistance.

*Roadside Assist services are available 24 hours after purchasing or adding the cover to your insurance policy. Conditions, limits and exclusions apply – refer to the Suncorp Roadside Assist Terms and Conditions.