Frequently asked questions about Car Insurance

If you purchase one of our 3 levels of Comprehensive Car Insurance, Suncorp Roadside Assist is available as optional cover.

Yes, it may be, however if your son or daughter has their own car it should be insured in their own name.

Suncorp does not offer cover notes on our Car Insurance policies, but your new policy may be subject to a 21-day cooling off period.

Accessories and modifications fitted to your car are included in your policy. If you choose to insure for an amount covered, consider whether the amount you specify to cover your car for is enough to also include the value of the insured accessories and modifications. With Comprehensive and Comprehensive Extras, you can choose the market value* optional cover, and providing we agree to this option, the accessories and modifications will be considered as part of the car when determining the market value of your car at claim time. 

We do not insure:

• custom paint
• Nitro or hydrogen fuel
• petrol turbo and supercharger,
• or, roll bar, cage and racing harness. 

Please refer to the PDS for more information.

*Market value option is available to new policies purchased on or after 5th August 2021 or renewing policies on or after 8th September 2021.

Any person that you know will drive your car repeatedly should be listed as a driver on your policy.

The exception to this are learner drivers who do not need to be listed on the policy until they get their licence. They will still be covered while driving the car while on their learners and the relevant parts of the PDS will apply to any claim. A standard excess and other applicable excesses apply if the learner is driving at the time of the incident.

It is always better to list any person on your policy who will drive your car, as if you don’t, it may result in an additional excess, a reduction or refusal of a claim. Please note: Learner drivers are not covered to drive a Hire Car obtained under your insurance policy. We also do not cover any driver under the age of 25 while driving a High-Performance vehicle.

Please refer to the PDS for more information.

Yes, we provide cover for cars

• owned, registered, and insured in a private name (the name of an individual) and
• the owner of the car, or a listed driver on the policy, drives the car to provide trips or journeys for passengers for a fee and
• the arrangement is with the car owner or listed driver via a ridesharing platform, website or app.

Taxis, hire cars or cars used in car sharing schemes are not treated as ride-sharing.

To make a claim, you will need your Suncorp policy number, details of the event, and the information of other people or vehicles involved.

If you receive any letters of demand, or are contacted verbally, contact us as soon as possible to update us.

Yes, under the GST Act, you must tell us what your entitlement to ITC was for your insurance premium.

Yes, because Suncorp can reduce the net cost of your claim by applying any Input Tax Credits (ITC) you are or might be eligible for.

A Hire Car may be available depending on the level of cover you have and the type of claim you make.

The Hire Car chosen will depend on the type of claim you make and your level of cover.

If you have an accident and are not the at fault driver, under your policy you’ll be eligible for a Hire Car for up to 21 days. This applies to Comprehensive, Fire, Theft & Third Party Property Damage and Third Party Property Damage Cover.

You can update your credit card details by logging into My Suncorp (via desktop or mobile) or contacting us.

To pay an excess or to renew your policy, all you need to do is log into your Suncorp Insurance App on your mobile or visit https://www.suncorp.com.au/my-suncorp.html and follow the prompts. 

If you have missed a monthly instalment payment, you can easily catch up by making a one-off payment via the Suncorp Insurance App or your My Suncorp account.

Insurance premiums can, and often do, change from one year to the next. These changes can be influenced by factors, like:

• the increasing frequency and severity of weather events
• fluctuating repair costs
• improved data
• the number of claims we receive in a year, and
• discounts or free coverage offers that no longer apply this year.

Don’t just set and forget your insurance. When renewal time rolls around, log in and check that your details are up to date. Making updates to your excess, amount covered, optional covers and other details can have an impact on your premium.

You can make updates to your policy online. Just log in to My Suncorp.

An excess is the amount you pay towards the cost of a claim for each incident covered by your policy. The total excess you're required to pay can depend on the circumstances of your claim. You might have to pay more than one type of excess when you claim. Excess types and amounts are shown on your certificate of insurance.

You can find out more information about this in the applicable Product Disclosure Statement (PDS) and Car Insurance Additional Information Guide. The Target Market Determination is also available.

Suncorp will issue you with documents when you have purchased your policy. You will receive this via email within a day or 3-5 business days by post depending on the delivery method you have opted for. Alternatively, you can log into My Suncorp and download documents.

We’re sorry you're thinking of cancelling! You can cancel your car (excluding CTP), home or landlord insurance via the Suncorp Insurance virtual assistant. It's easy to get started, cancel your policy.

For all other policies, contact us to talk to one of our specialists about cancelling.

Things you should know

You can change the parking address on your car insurance quickly and easily online.

Simply log in to My Suncorp account, select your policy from the list of policies available then select the ‘Update policy’ option. Choose ‘Parking address’ under the ‘Update my policy’ heading to update details.

If your policy is due for renewal, the process is a little different. After you log into My Suncorp account, select your policy up for renewal and then choose the ‘Renew Now’ option. Select ‘update and pay’ and you’ll see an option to update your ‘Parking address’ under the ‘Your Policy details’ heading.

View a video explanation of how to update your policy details online.

You can add or remove the listed drivers on your policy at any time through your My Suncorp account. Simply log in to your My Suncorp account, select your policy from the list of policies available then choose the ‘Update policy’ option. Select ‘Listed Drivers’ under the ‘Update my policy’ heading to update details.

If your policy is due for renewal, you can still update your details through My Suncorp account. Once logged in, select your policy up for renewal and then choose the ‘Renew Now’ option. Select ‘update and pay’. From there, update ‘Listed Drivers’ under the ‘Listed Drivers’ heading.

View a video explanation of how to update your policy details online.

If you have Suncorp Roadside Assist on your Comprehensive Car Insurance policy, you’re entitled to 24/7 support – regardless of who is driving – with an unlimited number of service call outs across Australia*.

Call 1800 386 505 to arrange for roadside assistance.

*Roadside Assist services are available 24 hours after purchasing or adding the cover to your insurance policy. Conditions, limits and exclusions apply – refer to the Suncorp Roadside Assist Terms and Conditions.