Emergency Response

If you’ve been affected by a severe weather event, we’re here to support you.

Make a claim now

How to make a claim after severe weather

If you've been impacted by severe weather, we recommend lodging your claim online or via the Suncorp Insurance App as soon as you can. If you haven’t claimed online or used the app before, consider reading our simple guide to Suncorp online services.

You can still make a claim over the phone, but please keep in mind contact centre delays are common during periods following extreme weather.

Online

You’ll get a claim number and email confirmation as soon as your claim is lodged.

Make a claim online

Suncorp Insurance App

Easily upload photos and supporting documents and track your claim as it progresses.

Download on the Apple App Store Get it on Google Play

Over the phone

If you’d prefer to speak to someone, you can give us a call 24/7 except on some national public holidays.

Call 13 11 55

Prepare for weather events

If you’re looking to prepare for or have been impacted by a weather event, find valuable tips on our dedicated weather event pages.

Floods & Storm

Cyclone

Hail

Bushfire

Earthquake

Claim preparation

Ways you can simplify your claim

When you’re preparing for a claim, providing as much info as possible can make claiming easier.

  • Take photo

    Photos of the damaged area can help us assess your claim - but you can still lodge without them.

  • Gather supporting documents

    If you can safely access them, things like receipts and valuation reports can also help.

  • Check your coverage

    Knowing what your policy covers can help you better understand what you can claim for.

Claim now

Customer support

Ways we can help

There are a variety of services Suncorp and the community can provide to help you recover after severe weather.

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.

Emergency support

We may assist with temporary accommodation and emergency repairs for affected home insurance customers.

Suncorp in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.

View locations

Customers in need of extra help and support

We’re here to help you access extra support and services when it matters most.

Learn more

At Suncorp we’re all about helping people not only be covered and recover from weather events, but to build more resilient homes in the face of increasing weather events. Check out our initiative to build more resilience.

Frequently asked questions

See all event FAQs

Support services

Emergency response services

For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.

Community support services

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.