Why can’t I see my claims online?
After making a claim over the phone or online, please allow 24 hours for it to appear in your Suncorp Insurance App or My Suncorp account.
Online claim tracking is available for the following policy types:
- Comprehensive Car Insurance
- Comprehensive Motorcycle Insurance
- Comprehensive Motorhome Insurance
- Boat Insurance
- Caravan Insurance
- Home Building Insurance
- Home Contents Insurance
- Landlord Insurance
For further support, chat with a Claims Agent via the webchat function on this page.