Frequently asked questions about Home & Contents Insurance

After the numerous flooding events throughout the country in recent years, it is important that we provide our customers with flood cover even if it is unlikely a flood will occur at their address.

Yes, you’re covered for contents in transit and storage within Australia. This is an additional cover that comes with your policy at no extra cost.

Yes, you have the option to choose a cash settlement for your claim, subject to the terms of your policy and policy limits. Where this is the case, the cash settlement amount will be based on the assessed quote, less any applicable deductions.

If your building is insured with us, we can arrange for one of our builders to attend the property and temporarily make it safe to prevent any further loss/damage.

If you must do immediate repairs to make the property safe before our has attended, ensure that you take clear photos/videos of all damage including the source of damage (for instance, a hose or pipe that has burst) and provide these to our builder/assessor. Do not dispose of any items, unless they pose a health risk, prior to our builder/assessor attending. If any items must be disposed, ensure multiple clear photos are taken of said items prior to disposal.

If you find more damage or discover something else has been stolen, please make a note, take photos and let us know the next time we’re in touch. There’s no need to immediately reach out – we’ll work with you to include all details in your claim.

If a different part of your home is damaged by another event, please make a new claim online or in the Suncorp Insurance App.

Upload documents to your claim in your My Suncorp Account or in the Suncorp Insurance App, or email them to myclaim@suncorp.com.au with your claim number in the subject line.

Easily pay your excess online or in the Suncorp Insurance App.

You can update your credit card details by logging into My Suncorp (via desktop or mobile) or contacting us.