We try to make our claims process as simple as possible. When you (or your beneficiary) need to make a claim, simply call us on 1800 604 689. We’ll discuss the claim and then send you out a claim pack. This claim pack will ask you to put some documentation together and return it to us. This could include medical reports, a copy of your will or a death certificate.

Once we have received your completed claim pack, we will start processing the claim. On approved claims, we make every effort to pay out benefits as quickly as possible – but we will keep you up-to-date on the claims process if necessary. Please bear in mind that all claims are assessed on a case-by-case basis.