Accidental death claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
Call us
To lodge your claim, one of our friendly staff will be there to help take care of your nominated beneficiary or legal personal representative. Please have the policy number on hand and other details including date and cause of death.
Mon-Fri 8:00am-6:00pm AEST
Alternatively you can email us 24/7 by sending an online message.
Receive a claims pack
Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.
Here are some examples of what we may need:
- Completed claims forms.
- A certified copy of the full Death Certificate.
- A completed Medicare/Pharmaceutical Benefits Scheme form.
- A certified copy of the deceased’s Birth Certificate and any change of name documents (e.g. marriage certificate). If you do not have a Birth Certificate please provide a certified copy of the deceased’s driver’s license or passport.
- A certified copy of the deceased’s Will to confirm the Executor of the Estate (if you are a nominated beneficiary under this policy, these are not required.)
- A certified copy of the Grant of Probate or in the absence of a Will, certified copy Letters of Administration (if you are a nominated beneficiary under this policy, these are not required.)
- A certified copy of your proof of identification if you are the executor or the beneficiary under the policy (birth certificate, driver’s license or passport)
Depending on your circumstances, we may require other information:
Assessment
Assessment begins as soon as we’ve received your completed claim form and supporting documents. The length of time however can vary depending on the circumstances of the claim, and how quickly we receive everything. The dedicated claims advisor will keep you representative updated of the progress every time we assess incoming documents. Each piece will be assessed as quickly as possible.
Payout
Once the claim has been accepted, payment will usually be made within 2 business days, to the surviving policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased's estate.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call
Mon-Fri 8:00am-6:00pm AEST
Claim assessment
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible. View our claim process.
If you still have questions about your claim please call
At Suncorp we know that claim time is our moment of truth. It's when the cover that you placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.
When you do make a claim, chances are it’s at a very difficult time for you and your family. We promise to make our claims process as easy as possible for you so you can concentrate on being with your loved ones.
