Life Protect claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
Call us
To lodge your claim, one of our friendly staff will be there to help take care of you, your nominated beneficiaries or your legal personal representative. Please have the policy number on hand and other details including date and cause of death.
Mon-Fri 8:00am-5:30pm AEST
Alternatively you can email us 24/7 by sending an online message.
Send Suncorp Life your claim details
When you’re ready, please send the following documentation:
- A completed Claim Form
- A certified* copy of the Death Certificate, Medical Attendant’s Certificate or other documentation showing evidence of death
- A certified* copy of the deceased’s birth certificate, passport of another official document outlining their date of birth
- A certified* copy of proof of your identity and your relationship to the deceased
Documents must be in English.
*A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. This includes legal practitioners, Justices of the Peace, police officers and chemists.
Assessment
The initial assessment begins as soon as we’ve received the completed claim form and supporting documents. The length of time of the final assessment can vary depending on the circumstances of the claim, and how quickly we receive everything. The dedicated claims advisor will keep your representative updated of the progress.
Payout
Once the claim has been accepted, payment will usually be made within 2 business days, to the surviving policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased's estate.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call
Mon-Fri 8:00am-5:30pm (AEST/AEDT)
Claim assessment
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible. View our claim process.
If you still have questions about your claim please call
At Suncorp we know that claim time is our moment of truth. It's when the cover that you placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.
When you do make a claim, chances are it’s at a very difficult time for you and your family. We promise to make our claims process as easy as possible for you so you can concentrate on being with your loved ones.
