What if I forget my Suncorp Insurance App PIN or password?

You can easily reset your PIN or password from within the Suncorp Insurance App . You can reset your password by selecting the 'Forgot password' link on the login screen and following the prompts. You can reset your PIN by selecting the 'Forgot PIN? link on the login screen and following the prompts.

Suncorp Insurance Missed Payments

It’s important to make premium payments on time. But if you miss an instalment, don’t panic – there are steps you can take to keep your policy active.

Pay a missed instalment

You can easily resolve payment issues for Home, Car and Landlord Insurance in the Suncorp Insurance App or by logging in to My Suncorp.

1. Login

Select ‘Pay Now’ on the reminder banner in My Suncorp or in the Suncorp Insurance App.

2. Make a payment

Fill out your payment details in the pop-up window.
Then – you’re done

or download the Suncorp Insurance App

If you have missed the window to make a one-off payment online, or if you have more than one unpaid instalment you will not see a ‘Pay Now’ button in the Suncorp Insurance App or My Suncorp. If you’re in this scenario, please call us.

You also won’t be able to make a manual payment for the five business days after a direct debit attempt.

Need to update payment details?

You can easily update your payment details via My Suncorp. Just log in and select ‘Change Payment Details’

Frequently Asked Questions

You can use both to manage your insurance policies. However, if you’d like to receive mobile app notifications and alerts about your policies, you may prefer to use the Suncorp Insurance App.

You can get in contact with us by dialling 1300 786 277 or by emailing appsupport@suncorp.com.au. Our app support team is available from 8am - 9pm AEDT on weekdays and 8am - 8pm AEDT Saturday and Sunday.

You can easily reset your PIN or password from within the Suncorp Insurance App.

You can reset your password by selecting the 'Forgot password' link on the login screen and following the prompts.
You can reset your PIN by selecting the 'Forgot PIN? link on the login screen and following the prompts.

Disclaimer:

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the relevant Product Disclosure Statement before buying this insurance. The Target Market Determination is also available.

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