My Home Terms and Conditions
Dated 8th February 2024
As a condition of your policy, you have certain responsibilities relating to the condition and maintenance of your home. My Home is a guide to help you take care of your home by forming good maintenance habits but your Home Insurance policy has general exclusions for (meaning there is no cover for loss or damage caused by, connected with or arising from):
- “Wear, tear and gradual deterioration”, and
- Your home not being in “good condition”.
See ‘Things we don’t cover’ in the PDS for more details.
1. Introduction
1.1. My Home (‘Program’) is operated by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance (‘we’, ‘us’).
1.2. Your use of Program is subject to and indicates your acceptance of these Terms and Conditions and is also subject to the Suncorp Insurance App Terms and Conditions. From time to time competitions or offers may be available in association with Program use, and you will be notified of any additional terms and conditions that apply to them.
2. Eligibility and use
2.1. Program is only available through the Suncorp Insurance App to current Suncorp Home and Home & Contents combined Insurance customers. Excludes Strata, Contents only or Landlord policies.
2.2. Program is solely for bona fide personal use and must not be used for any commercial purpose.
2.3. You must not:
2.3.1. reverse engineer Program or associated technology or use either in a service provider capacity;
2.3.2. use Program to store or transmit infringing, libellous or otherwise objectionable, unlawful or tortious material;
2.3.3. interfere with or disrupt the integrity or performance of Program; or
2.3.4. access Program to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.
2.4. You agree:
2.4.1. that you are solely responsible for your data submitted to the Program;
2.4.2. and
2.4.3. that you may only use Program in accordance with these Terms and Conditions and applicable law.
2.5. We may terminate your access to Program if we determine with reasonable grounds that your use of the service involves tampering, dishonesty or other conduct in breach of these Terms and Conditions.
3. Information handling
3.1. We collect and use information you provide about your completion of Program tasks.
3.2. This information and related data analytics are used:
3.2.1. to provide the Program services, including sending task reminders;
3.2.2. for our customer engagement, product and service research and development; and
3.2.3. to make special offers from time to time.
By using Program, you consent to this collection and use. Your Program information and data analytics will not be used to make any decisions about an insurance policy you hold with us, your home insurance premium or any claims you may make.
3.3. For detail about how we generally handle your personal information, refer to Suncorp Insurance App Privacy Policy.
4. General
4.1. General advice in the How To instructions including suggested timeframes serve as a guide only and to the extent permitted by law we are not responsible or liable for any damage or injury occurred in performing any Program tasks or activities related to these tasks. You should make your own enquiries, always ensure appropriate safety measures are taken and engage a qualified professional if required.
4.2. Subject to any rights you may have under any applicable law (including the Australian Consumer Law), we, our related bodies corporate and Technology Supplier exclude all liability for any loss suffered or incurred in connection with your use of Program, including any indirect, consequential, incidental or special damages (including lost profits and loss or destruction of data). To the extent that such liability cannot be excluded by law, it is limited to the minimum allowable by law.
4.3. We retain all intellectual property rights in Program and associated technology, and no rights, title or interest is transferred to you.
4.4. You agree that Program and associated technology are our confidential information and may only be used as set out in these Terms and Conditions.
4.5. You agree that a breach of these Terms and Conditions may cause irreparable harm and we may seek an injunction against you to avoid any future breach.
4.6. We reserve the right to amend, suspend or discontinue the Program at any time and for any reason, and to amend these Terms and Conditions to reflect updates or changes to the Program by publishing and notifying you of the varied Terms and Conditions.
5. Contact
For Program questions or issues, please contact 1300 786 277 or email appsupport@suncorp.com.au.
