Question 1

Assistance for Youpla members

Accepted Answer

The Youpla Group, also known as the Aboriginal Community Benefit Fund (ACBF) sold insurance policies to First Nations people and went into liquidation in March 2022.

To help the families of fund members affected by the collapse, the Australian Government is running a support program for those affected.

Youpla Support Program (valid from 1 July 2024)

The Youpla Support Program commenced on 1 July 2024 and will continue until 30 June 2026.

Eligible recipients will not need to apply or register, Services Australia will make contact by phone.

It may take some time for Services Australia to contact everyone. If a request is urgent, please contact Services Australia or if you think Services Australia may not have your up-to-date contact details you can contact Services Australia and update this information.

Key things to note about the Youpla Support Program:

You may be eligible for a payment through the program if you paid for an ACBF/Youpla funeral fund on or after 1 August 2015 and have not received a previous payment.
The program will pay 60% of the amount paid for your policy, up to the total value of the policy (whichever is lower).
If a payment is $1000 or more, you will be able to choose between putting the payment into a funeral bond to pay for Sorry Business, or a lump sum payment into your bank account.
Financial counselling will be available to help you make the choice.

The initiative follows the interim Youpla Group Funeral Benefits Program, which closed on 30 June 2024 and allowed the families of former members to claim a grant to cover immediate funeral expenses.

Need further assistance?

For more information about the Youpla Support Program, go to niaa.gov.au/Youpla or call Services Australia on 1800 136 380.
If this has brought up hard feelings, you can call 13YARN (13 92 76) for a private yarn with a First Nations supporter. They will take the time to listen with no shame of judgment.
If you have any questions about your Suncorp Funeral policy and you are a Youpla customer, we can assist you in discussing any options you may wish to consider and answer your questions. While we are unable to give you personal advice which considers your own individual situation or needs, we can let you know options you may wish to think about. Please contact us on youplaenquirysuncorp@suncorplifeinsurance.com.au.

Note: This information is current as at 10th October 2024 and is based on information available at that date from the relevant Government websites.

Question 2

How do I determine the right level of funeral cover for me?

Accepted Answer

The Suncorp Funeral team know it’s a difficult topic, but discussing your ideal funeral arrangements with your family, while keeping your budget in mind, will allow you to make an informed decision about funeral insurance.

The amount of cover that is right for you will depend on your financial circumstances and the sort of funeral you would like. With Suncorp Funeral Insurance, you can choose cover between $3,000 and $15,000. Refer to the PDS to learn more.

Question 3

Can I nominate a beneficiary for my policy?

Accepted Answer

Yes, you can nominate a beneficiary of your Funeral Benefit payout. You can nominate one or more beneficiaries.

You can make a joint beneficiary nomination if you hold a joint policy with someone else. The payment will go to the nominated person of your choosing.

For full details, refer to the Product Disclosure Statement (PDS).

Question 4

How many people can I have on my Suncorp Funeral policy?

Accepted Answer

You can add other adults, aged between 45 and 80, to your funeral cover. You can choose to cover each insured adult with different benefit amounts from $3,000 up to $15,000. However, the premium for each additional adult must be equal to or more than the discount you receive for insuring additional adults.

Covering two people on a single policy means one policy number, less paperwork and a 5% discount when you add another adult under the same Funeral Insurance policy.

Please note: The discount you receive for insuring additional adults doesn’t apply to the optional Accidental Death cover.

Question 5

Can I get a policy on behalf of someone else?

Accepted Answer

Yes, you can. The person who pays the policy premiums doesn’t need to be the person who’s insured.

Please refer to the Product Disclosure Statement (PDS) for the full details.

Question 6

What happens to my policy if I can’t pay my premiums?

Accepted Answer

The Suncorp Funeral Insurance team understand your circumstances may change. If you find you can’t pay your policy premium, please contact the team and they will do what they can to try and help you. If a policy is cancelled or lapses all premiums paid to date are lost. The value promise only holds in the event of a claim.

If you’re having trouble budgeting for your policy or struggling financially to pay your premiums, please call 13 11 55. The Suncorp Funeral Insurance team will talk you through your options and find a way to help you manage your premiums and cover.

For more details, refer to the Product Disclosure Statement (PDS).

Question 7

Are there any circumstances where I won’t get a Funeral Benefit payout?

Accepted Answer

Yes – a Funeral Benefit will not be paid out if the policyholder dies within the first 12 months as a result of:

an accident that happened before their policy commencement date
a sickness, or
an intentional self-inflicted act.

However, if the insured person dies within the first 12 months from any cause other than Accidental Death, a refund will be provided on all premiums paid in respect of that person. Please lodge any claim for the payment of a Funeral Benefit as soon as possible.

After the first 12 months, you are covered for all causes of the Life Insured person’s death. For more details, refer to the Product Disclosure Statement (PDS).

Question 8

Can I get a funeral insurance quote online?

Accepted Answer

Yes, getting a quote from Suncorp is quick and easy, and you won’t need to take a medical examination.

Get an online quote in minutes.

Question 9

How do I make a Funeral Insurance claim?

Accepted Answer

Please contact 13 11 55 and the Suncorp Funeral Insurance team will advise specifically what to do at the time of lodging a claim.

The policy owner, nominated beneficiary, or legal personal representative can make a claim.

You will be advised of the required information from your beneficiary that confirms their identity, your identity and that the insured person has passed away. This may include:

drivers licence or passport, and
medical certificate confirming the Life Insured’s death.

Question 10

I’m a New Zealand citizen, can I apply for Funeral Insurance?

Accepted Answer

Yes, you can if you’re:

aged between 45 and 80 (inclusive)
a New Zealand citizen or permanent resident, and
residing in Australia on a permanent basis.

Question 11

Why should I get funeral insurance?

Accepted Answer

Funeral Insurance offers you the peace of mind that your loved ones won’t be left with a financial burden when you pass due to expenses from funeral costs.

Paying for your funeral may not be one of the first things you think of when considering the impact of your passing on your family. However, funerals can often be expensive. Depending on the type of ceremony you choose, funerals can cost between $3,000 and $15,000 (and more) according to Moneysmart.gov.au.

It can be difficult for families to find the amount of money needed for a funeral at short notice. Funeral insurance eases that burden. It means that your partner, children, or whoever your nominated beneficiary is, has fast access to the money they need, usually within 24 hours of an approved claim.

To learn more, refer to the PDS.

Question 12

What is the Life Insurance Code of Practice?

Accepted Answer

The Life Insurance Code of Practice is a series of mandatory customer service standards that all life insurers need to comply with. These standards cover sales and marketing practices, underwriting and claims and are designed to protect you.

Suncorp Life Insurance policies are issued by TAL, who played a key role in creating the Life Insurance Code of Practice. Suncorp Life is committed to delivering the best possible customer service standards. Suncorp Life will continue to look for ways to raise the standards of customer service now and over the years to come. Read more.

Frequently asked questions about Funeral Insurance