Please be advised: Interruptions to the postal service due to TC Alfred may mean a delay in receiving letters from us.
We're ready to help and are working as fast as we can to provide the support you need.
Our Claims Team will be in touch with you soon after your claim is lodged.
In the meantime, you can view your claim and communicate with your claim manager using the Suncorp Insurance App.
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
Our claims team will identify next steps. This may include booking an assessment, repairs, replacements, and/or arranging payments.
This may take longer than usual if there’s been a severe weather event, but we’ll be in touch as soon as possible. In the meantime, remember to take photos or videos of the damage and if possible, a sample of each type of carpet. You can also remove wet carpet and damaged contents before an assessor visits your home.
A scope of work is a detailed summary of the work that will be undertaken to repair or rebuild your home. This includes the repairs that will be made in each room and the materials used. The scope of work will be updated as needed.
Your assessor, builder or claims manager will explain your scope of work and provide you with a copy for your consideration. Remember, your repairs or rebuild cannot commence until you have signed your scope of work.
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
Temporary Accommodation
If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured. If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
