How to contact Suncorp after a flood or storm
We're ready to help and are working as fast as we can to provide the support you need.
Our Claims Team will be in touch with you soon after your claim is lodged.
In the meantime, you can view your claim and communicate with your claim manager using the Suncorp Insurance App.
Ways we can help
Frequently asked questions
Our claims team will identify next steps. This may include booking an assessment, repairs, replacements, and/or arranging payments.
This may take longer than usual if there’s been a severe weather event, but we’ll be in touch as soon as possible. In the meantime, remember to take photos or videos of the damage and if possible, a sample of each type of carpet. You can also remove wet carpet and damaged contents before an assessor visits your home.
A scope of work is a detailed summary of the work that will be undertaken to repair or rebuild your home. This includes the repairs that will be made in each room and the materials used. The scope of work will be updated as needed.
Your assessor, builder or claims manager will explain your scope of work and provide you with a copy for your consideration. Remember, your repairs or rebuild cannot commence until you have signed your scope of work.
During major events, third parties may door knock or letter drop offering to manage your insurance claim. Please be aware that:
- these services are not provided by us
- we’ll never send an assessor or builder to your home without first notifying you, and
- we won’t demand payment on top of your excess for the work being undertaken.
If you’re approached by a third party, you may be asked to pay for these services using a percentage of your insurance settlement. You should always carefully consider the use of these services as your insurance policy doesn’t cover this cost.
If you decide to engage a third party, you should always ask for their:
- Australian Financial Services Licence (AFSL) number to check it against ASIC’s database
- Financial Services Guide
- Required fees
- Australian Financial Complaints Authority (AFCA) credentials.
Remember: Never sign a contract/authorisation to act on your behalf (physically or electronically) until you’ve received the information you’ve requested.
Community support services
Emergency response services
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
Temporary Accommodation
If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured. If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
